Sai Crackers Online 

At Sai Crackers Online, customer satisfaction is important to us. However, due to the hazardous and combustible nature of firecrackers, our refund and cancellation policy is subject to certain restrictions outlined below to comply with safety regulations.

1. Order Cancellation

1.1 Before Dispatch

• Orders can be cancelled free of charge any time before the order has been shipped/dispatched from our warehouse.
• To cancel, contact our customer support team immediately with your order number.

1.2 After Dispatch

• Once an order has been dispatched or handed over to our logistics/transport partner, it cannot be cancelled, due to the nature of explosives transport regulations and handling costs involved.

1.3 Order Modifications

• Requests to modify an order (add/remove items, change address) can only be accommodated before dispatch and are subject to product availability.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

• Damaged Products — Items received in a damaged or unusable condition due to mishandling in transit
• Incorrect Items Shipped — You received a different product than what was ordered
• Missing Items — Products listed in your order confirmation were missing from the shipment
• Order Cancelled Before Dispatch — Full refund applicable
• Duplicate Payment — If you were charged more than once for the same order

Refunds will NOT be provided for:

• Change of mind after dispatch
• Products opened, used, or altered by the customer
• Delays caused by courier/logistics beyond our control
• Improper storage or handling after delivery
• Orders where age/regulatory eligibility could not be verified

3. Reporting a Claim

3.1 Any claim for damaged, defective, incorrect, or missing items must be reported within 24–48 hours of delivery.

3.2 To raise a claim, please provide:

• Order number
• Clear photos/video of the damaged or incorrect product
• Unboxing video (strongly recommended) showing the sealed package being opened

3.3 Claims raised without adequate evidence or after the reporting window may not be processed.

3.4 Send your claim details to [Email Address] or contact us at [Phone Number].

4. Refund Process

4.1 Once a claim is verified and approved by our team, the refund will be initiated.

4.2 Refunds will be processed to the original mode of payment (UPI, card, net banking, wallet, etc.).

4.3 Processing time: refunds typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

4.4 For Cash on Delivery (COD) orders, refunds (where applicable) will be processed via bank transfer or UPI; you may be asked to share your bank details.

4.5 In case of approved claims for missing/damaged items, we may offer a replacement instead of a refund, at the customer’s preference and subject to stock availability.

5. Non-Returnable Nature of Products

Due to safety, hygiene, and regulatory restrictions on hazardous/combustible goods:

• Firecrackers cannot be returned once delivered, except under the valid claim circumstances listed in Section 2
• We do not accept “change of mind” returns or exchanges
• Products must remain sealed and unused for any damage/defect claim to be considered valid

6. Failed Delivery / Refused Orders

6.1 If a delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order without valid reason, additional shipping charges may be deducted from any applicable refund.

6.2 Repeated failed delivery attempts may result in order cancellation, with refund minus applicable shipping/handling charges.

7. Contact Us

For cancellations, refund claims, or any related queries, please reach out to:

Sai Crackers Online [1 Sai crackers, 7, Palamedu Rd, Katchaikatti, Vadipatti, Tamil Nadu 625218] [+91 99523 60182] [info@saicrackersonline.in] [ Working Hours : (9AM–9PM)]